Privacy Policy

Last updated:

Introduction

At Skeletonenergy, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our interior styling services. We respect your privacy rights and recognize the importance of protecting the personal data you share with us.

By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this policy, please do not access our website or use our services. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our services, when you participate in activities on the website, or otherwise when you contact us. The personal information we collect may include:

Contact Information: Your name, email address, phone number, and mailing address when you fill out contact forms, request consultations, or subscribe to our communications.
Communication Data: Records of correspondence if you contact us, including the content of messages, inquiries, and any feedback you provide about our services.
Service-Related Information: Details about your interior styling preferences, project requirements, property information, and budget considerations that you share during consultations.
Payment Information: When applicable, billing details and payment card information processed through secure third-party payment processors for our styling services.

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and your visit. This information may include:

Device Information: Your computer or mobile device type, operating system, unique device identifiers, browser type and version, and language preferences.
Usage Data: Pages visited, time spent on pages, links clicked, referring website addresses, and other actions taken on our website.
Location Information: General geographic location based on your IP address, which helps us understand our audience and improve our services.
Cookies and Similar Technologies: Information collected through cookies, pixel tags, and similar technologies as described in our Cookies Policy.

How We Use Your Information

We use the information we collect for various purposes to provide and improve our services to you. These purposes include:

Service Delivery: To provide, operate, and maintain our interior styling consultation services, process your requests, and deliver the services you have requested.
Communication: To respond to your inquiries, send you information about our services, provide customer support, and send administrative information such as appointment confirmations.
Personalization: To understand your preferences and tailor our services and communications to better meet your interior design needs and interests.
Improvement: To analyze usage patterns, identify trends, and improve our website functionality, services, and overall customer experience.
Marketing: With your consent, to send you promotional materials about new services, special offers, and other information we think may interest you.
Legal Compliance: To comply with applicable laws, regulations, and legal processes, and to protect our rights, privacy, safety, or property.

Legal Basis for Processing

Under the General Data Protection Regulation (GDPR) and other applicable data protection laws, we process your personal information based on the following legal grounds:

Consent: Where you have given us explicit consent to process your personal information for specific purposes, such as receiving marketing communications.
Contractual Necessity: Where processing is necessary to perform a contract with you or to take steps at your request before entering into a contract, such as providing styling consultations.
Legitimate Interests: Where processing is necessary for our legitimate interests or those of a third party, provided those interests are not overridden by your rights and interests.
Legal Obligation: Where processing is necessary to comply with a legal obligation to which we are subject.

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties for their marketing purposes. We may share your information in the following circumstances:

Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or serving you, provided they agree to keep your information confidential.
Business Partners: We may share information with furniture suppliers, contractors, or other partners involved in delivering our interior styling services, only as necessary to complete your project.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid legal requests by public authorities, including courts or government agencies.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.
Protection of Rights: We may disclose your information to protect our rights, privacy, safety, or property, and that of our affiliates, clients, or others.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including to satisfy any legal, accounting, or reporting requirements. The retention period may vary depending on the context of the processing and our legal obligations.

For personal data collected through contact forms or consultation requests, we typically retain this information for a period of three years from the date of collection or from the date of our last interaction with you, whichever is later. After this period, we will securely delete or anonymize your personal information unless we are required to retain it longer for legal or regulatory purposes.

If you request that we delete your personal information, we will make reasonable efforts to do so promptly, subject to any legal obligations that may require us to retain certain information.

Your Rights and Choices

Under GDPR and other applicable privacy laws, you have certain rights regarding your personal information. These rights include:

Right of Access: You have the right to request a copy of the personal information we hold about you and to verify that we are lawfully processing it.
Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal information we hold about you.
Right to Erasure: You have the right to request that we delete your personal information in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected.
Right to Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
Right to Object: You have the right to object to the processing of your personal information in certain circumstances, including processing for direct marketing purposes.
Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the contact information provided at the end of this policy. We will respond to your request within the timeframe required by applicable law.

Data Security

We implement appropriate technical and organizational security measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit using secure socket layer (SSL) technology
Secure storage of personal information on protected servers
Regular security assessments and updates to our systems
Access controls limiting who can view personal information
Staff training on data protection and privacy practices

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee the absolute security of your information, but we are committed to maintaining appropriate safeguards and promptly addressing any security incidents.

International Data Transfers

Your personal information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country. However, we will take steps to ensure that your personal information receives an adequate level of protection in the jurisdictions in which we process it.

When we transfer personal information from the European Economic Area (EEA) to countries that have not been deemed to provide an adequate level of data protection, we use appropriate safeguards such as standard contractual clauses approved by the European Commission.

Children's Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without verification of parental consent, we will take steps to delete that information promptly. If you believe we may have collected information from a child under 16, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically for any changes.

Your continued use of our website and services after any changes to this Privacy Policy constitutes your acceptance of the updated policy. If you do not agree with the revised policy, you should discontinue your use of our website and services.

Contact Us

If you have any questions about this Privacy Policy, our data practices, or wish to exercise your rights, please contact us at:

Skeletonenergy
Voorstraat 45, 2611 JL Delft, Netherlands
Phone: +31 15 212 3345
Email: writetous@skeletonenergy.world

You also have the right to lodge a complaint with your local data protection authority if you believe that we have not complied with applicable data protection laws.